Refund & Exchange Policy

7 Day Refund Policy
A full refund will be honoured (no questions asked) where the watch is returned undamaged, unworn, unsized with complete and undamaged paperwork. You must contact us within 7 working days of receiving the goods to register the return and you must send the watch back by Royal Mail Special Delivery. All returned watches will be examined closely.

Should there be any need to vary the refund policy on your order (for example on a watch specially ordered from the manufacturer) then you will be contacted immediately, prior to the order being processed, to obtain your consent.

Important Notice
For watches that have been purchased using one of the finance products, there will be a £40 cancellation fee deducted from the refund of the deposit paid. Therefore, when purchasing on credit, please take this into consideration. However, if you exchange the watch without cancelling the finance agreement then the £40 cancellation fee does not apply.

Our refund policy does not affect your rights under the 'Sale of Goods Act 1979' where in certain circumstances a full refund of all costs (including special orders where we have notified you that the refund policy has been varied) may be applicable.

Important Notice
Please note that once the watch has been worn, which may include bracelet sizing, then the watch is deemed to have been received in full working order. In the unlikely event that the watch then develops a fault this will fall outside of the refund/ exchange policy and a repair under warranty will be necessary.

7 Day Exchange Policy
We are happy to offer exchanges under the same terms as our 'Refund Policy'. However, there will be an additional £15 delivery fee to pay to cover the cost of sending out the replacement watch.