Swiss Watches Direct prides itself, not only on the quality of our watches and the discount we can offer, but also the level of service we provide. We deal with very few problems and in contrast receive a great deal of positive feedback. We are one of very few online companies that have the confidence to ask an independent company, TrustPilot, to contact our customers, collect their reviews and display them on our website without any control over our customer's comments.
We would like to thank our customers for taking the time to review our website and below are some of the recent reviews. You can access all our reviews by clicking on the TrustPilot link found throughout our website.
Jason (11th Nov 2013)
perfect omega constellation at discount price
Initially I was sceptical about spending this much money online with a company I had never heard of, but I did my research and they are genuine, as are the amazing discount prices. I saved £600 compared with high street or RRP and no other online supplier came near. Email contact was prompt / informative and whilst you have to wait about 3 weeks before it is sourced, this is exactly what it says on their website. The product is genuine and comes fully certified, guaranteed etc. In short I could not recommend more highly.NWP (21st Feb 2017)
Great service for overseas delivery
Just completed my 2nd purchase with delivery overseas; the support was outstanding to ensure smooth delivery; I received both items within a few days and I'm extremely happy with the watches. I'd definitely recommend to friends.Neil (21st Feb 2017)
No reservations recommend 100%
As a resident of Australia I had understandable reservations about sending a large amount of money out of the country, in the event I had no need to worry I was kept in the loop at all stages from their ordering of the watch to receipt. I have no reservations in recommending this company to anyone who asks, they are 100% genuine.CustomerDerek Unwin (18th Feb 2017)
I ordered a Tag Watch from this company & the service I received throughout the Order period was excellent. The watch I ordered was considered a special & had to be ordered direct from the manufacturer & therefore was on a longer delivery time. I was informed of this straight away & received weekly updates until it was delivered which gave me peace of mind. My watch was delivered a week ago & I am delighted with it. I wouldn't hesitate to recommend this company & would definitely use them again.Elaine (18th Feb 2017)
Was wary about ordering an expensive watch online but made a great saving and the communication throughout was first class, would definitely use againRoss hughes (17th Feb 2017)
Great purchase and saved over £250 on a £2250 watch. Excellent communication and although the watch took a little longer to arrive than quoted. They were quick to communicate the delay with a full explanation. Would definitely use them again.Franck Van Huizen (13th Feb 2017)
Best swiss watch retailer in the world, period.
I live in the US and stumbled upon this site after weeks of researching. The crazy thing is they offer watches with official international warranty card, which only high street sellers have, for the price of grey market sellers. Sounds too good to be true but after seeing all the positive reviews on trustpilot as well as emailing back and forth with Ashley, I felt at peace and decided to buy my Tag Heuer Carrera Heuer 01 here, which saved me nearly 400 USD even after paying duties and taxes, compared to other grey market sellers in the US who sell it for around 3800 USD. The watch arrived safe and undamaged 2 weeks later, with Tag's international guarantee card included.Hai Ngo (9th Feb 2017)
If you live in the US and want to buy an expensive swiss watch, I would strongly recommend going with Swiss Watches Direct, since they have the guarantee card. Buying from grey market sellers like jomashop, watchmaxx, amazon... will not get you the guarantee card, which means you are at risk of not having your watch professionally repaired, if something wrong happens, since they do not have the right parts and trained personnel. And of course, buying from high street sellers are way too expensive.
All communication was quick and clear which is ideal when you're spending this kind of money. The watch I chose was not stocked therefore I had to agree that I couldn't return it unless it was faulty. I suppose this is understandable as the watch had to be ordered in specially, and the communication was very clear with no transaction possible until these terms had been agreed.Customer (9th Feb 2017)
I received an email to say the watch would be with me the following day which it was, and was well packaged.
Overall I've saved money and I'm pleased with the watch and the service.
Good experience. Highly recommended.Customer (8th Feb 2017)
Best price+prompt deliveryMargaret Trunchion (2nd Feb 2017)