Swiss Watches Direct prides itself, not only on the quality of our watches and the discount we can offer, but also the level of service we provide. We deal with very few problems and in contrast receive a great deal of positive feedback. We are one of very few online companies that have the confidence to ask an independent company, TrustPilot, to contact our customers, collect their reviews and display them on our website without any control over our customer's comments.

We would like to thank our customers for taking the time to review our website and below are some of the recent reviews. You can access all our reviews by clicking on the TrustPilot link found throughout our website.

Jason would recommend Swiss Watches to others

Jason (11th Nov 2013)

5 review on TrustPilot   I got my Omega Aqua Terra + leather band

I got my Omega Aqua Terra + leather band from SWD. All was great and watch is fantastic. Everyone was responsive , which is great and especially David which was person in charge for my watch.
We have had few issues (minor) during the process but i would say it was normal for any kind of business. Firstly strap was bit delayed and they sent it to me as separate shipment with out extra charge. That is the way how we agreed. Other is that my payment was delayed because of holidays, that was bit shaky since i though money got lost :-). Anyway shipment was fast and with out problem . Will do more business with them in future. I already looking at orange PO 8900 on bracelet :-). Best from Belgrade

Ivan Knezevic (18th Nov 2017)

5 review on TrustPilot   Bought a tag heuer aquaracer

Bought a tag heuer aquaracer. Took slightly longer to arrive than advised. However. Really happy with the watch. The price could not be beaten anywhere, and the customer service was outstanding. Would buy from them again and will be recommending the site to friends and family

Wendy Hill (16th Nov 2017)

5 review on TrustPilot   Excellent company to deal with

Excellent company to deal with, good communication and my watch was delivered when they said.

Malcolm Moon (16th Nov 2017)

5 review on TrustPilot   Just purchased a lovely Breitling …

Just purchased a lovely Breitling Avenger Blackbird 44 from SWD.
Very courteous, accurate and prompt correspondence from the office.
Watch delivered pretty much immediately and is everything it is supposed to be.
I read too many bad reviews on their competitors to trust going with other companies, glad I went with Swiss Watches Direct.

Roger Hannon (14th Nov 2017)

5 review on TrustPilot   Superb service

Superb service. I found Swiss Watches just through a Google search and a few related articles on a watch forum. I checked it out. The site itself is not the a flashy-one, but functional and gives you all the info you need. The difference I felt were the people behind Swiss Watches. Really accomodating, helpful right through the process of finding and ordering the watch you want. I knew at any given point in time where things stand and when to expect my watch. Delivery was smoothless. Really good customer service, from trustable people.

JB (14th Nov 2017)

5 review on TrustPilot   Communications good

Communications good. Advert should have been more open about likely delay for a new model watch, otherwise very happy

Paul Hemmings (10th Nov 2017)

5 review on TrustPilot   Couldn't of chose a better shop to buy …

Couldn't of chose a better shop to buy from. Excellent price, excellent customer service and communication, plus super fast next day delivery.

Tim (3rd Nov 2017)

5 review on TrustPilot   Superb


always kept in touch, fantastic service

Derek (3rd Nov 2017)

5 review on TrustPilot   Great Service

I was delighted with the level of service from Swiss Watches Direct in the purchase of a Cartier watch for my wife and the cost charged.

I would highly recommend this company.

Grahan (2nd Nov 2017)

5 review on TrustPilot   This is my first purchase from Swiss …

This is my first purchase from Swiss Watches Direct and I have to say it was super easy, even from thousands of miles away. I was looking for a particular Breitling, and the folks at Swiss Watches Direct (Garry and Ashley) went above and beyond to locate the watch I was looking for. Shipping was super fast and I couldn't be more pleased. One can be skeptical when purchasing a watch that is expensive, especially with their low prices, but the watches are authentic and the customer service is remarkable. I will definitely purchase from them in the Future.
Mark K,
Florida, United States

Mark King (1st Nov 2017)