Swiss Watches Direct prides itself, not only on the quality of our watches and the discount we can offer, but also the level of service we provide. We deal with very few problems and in contrast receive a great deal of positive feedback. We are one of very few online companies that have the confidence to ask an independent company, TrustPilot, to contact our customers, collect their reviews and display them on our website without any control over our customer's comments.
We would like to thank our customers for taking the time to review our website and below are some of the recent reviews. You can access all our reviews by clicking on the TrustPilot link found throughout our website.
Wonderful Customer Service!
For me, the prospect of spending such a large amount of money with an online company was absolutely terrifying! I needn't have worried. David was the consummate professional from start to finish. He gave me sound advice, kept me informed and updated, was polite and gracious and offered pretty much the most competitive prices I could find.Julie Law (10th May 2019)
I would recommend David, Garry and the team to anyone - they are an oasis of service and trust in a desert of let downs, disrespect and indifference. Thank you so much!
Excellent service and excellent prices!
Excellent service and excellent prices. Second time in a last few years I bought from SWD and never look back. Best, cheapest and safest way to own a nice swiss watch. Thank you guys!Andy (8th May 2019)
Excellent customer service and over 25%…
Excellent customer service and over 25% cheaper than retail.James Watson (8th May 2019)
Prompt and attentive service from Swiss Watches Direct who I highly recommend . Theywill most certainly be my first port of call next time I am in the market for quality time piece.Mr Craig McKay (8th May 2019)
Too Good to be True? Absolutely not!
I suspect that, like a lot of Swiss Watches Direct customers, I was a little sceptical about their prices. I telephoned them and spoke to a lovely chap by the name of Ashley who explained how they operate and really set my mind at ease. So, after a couple of days' further consideration, I called back, took the plunge and ordered and paid for a Tag Heuer Carrera. The watch only took a mere 3 weeks to arrive, the communication from SWD was fantastic, and the watch arrived well packaged and in perfect condition. The warranty is genuine and has been registered on Tag Heuer's website. All in all, a fantastic experience, customer service was terrific, and I would have no hesitation in recommending SWD and using them again. Time to shop for my next watch!Richard B (6th May 2019)
Everything was great!
Everything was great!GBe (3rd May 2019)
Recommended Swiss Watches Direct by a…
Recommended Swiss Watches Direct by a friend who had purchased 3 high end watches and couldn’t recommend more highly.amanda (1st May 2019)
We were purchasing a watch for sons 21st visited high street jewellers to view watch that he wanted and then checked to see if SWD stocked. Genuinely saved £300 on purchase which was delivered next day.
Thrilled with the customer service and the watch.
Fantastic buying experience
Fantastic buying experience! 6 weeks from order to delivery with weekly updates provided. Significant saving compared to the high street, would definitely recommend.customer (26th Apr 2019)
Excellent service and communication
Excellent service and communication. Arrived earlier than I originally thought. Great job guys. Great price.Alex H (25th Apr 2019)
Great savings on retail price
Great savings on retail price. Swift response to all queries and the small lead time was worth the wait.Mr Peter Anderson (24th Apr 2019)